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| The mediating effects of switching costs on the relationship between service quality, customer satisfaction and customer loyalty: A study in retail banking industry in Vietnam | 1745 | 
| květen 2025 | červen 2025 | červenec 2025 | srpen 2025 | září 2025 | říjen 2025 | listopad 2025 | |
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| The mediating effects of switching costs on the relationship between service quality, customer satisfaction and customer loyalty: A study in retail banking industry in Vietnam | 26 | 35 | 56 | 32 | 58 | 54 | 5 | 
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