Climate as a bridge between knowledge and retention

Abstract

This study explores how implicit and explicit knowledge affect talent retention in Vietnam's high-end hotels, mediated by innovation and mindfulness climates. Survey data from 300 employees analysed via PLS-SEM show that knowledge enhances these climates, which in turn support retention, though no direct link to retention was found. The findings highlight the importance of aligning knowledge management with organisational climate to sustain talent and address retention in emerging market hospitality.